Frequently Asked Questions
These are the answers to the most commonly asked questions. If your question isn't answered here, contact us and we will give you an answer as soon as we possibly can.
Q: Are your services licensed, bonded and insured?A: Yes, they are.
Click this link to see the Business License.
Click this link to see the PSA Insurance Program details.
Click this link to see the Pet Sitters International Certificate of Membership
Q: Do you require payment in advance?
A: We do require payment in advance for first-time customers. This policy may be relaxed for continuing clients.
Q: How are payments made?
A: Recurring customers are billed monthly on the 15th of the month. The bill includes the actual visits for the previous two weeks (plus adjustments), and the scheduled visits for the following two weeks. If the schedule changes, the bill is adjusted the following month. This may seem like an unusual billing system, but it is a good compromise between paying in advance, and paying after service. This system also allows services performed to be easily modified to accommodate your changing needs.
All invoices are emailed to the primary email address on record. The invoice includes buttons at the bottom of the email to allow easy payment using Venmo, PayPal, and Amazon Pay. It also includes instructions for payment using Zelle via the email address 'zelle@iSitiWalk.com'. A cash or check payment may be made as well by simply leaving it at your home for pick up on the next visit.
Q: What if my pet requires emergency medical care?
A: We keep your pet's medical history and preferred veterinarian on file. If there is a need for veterinary care, we will take your pet to your vet while you are away. We do require a veterinarian release form to be signed by you to allow us to do this.
Q: What if my plans change while I am away?
A: Your pet sitter will call to confirm that you have returned home at the expected time or ask that you call to confirm your return. We will not leave your pet unattended if you are unexpectedly delayed.
Q: What if I come back home before the planned date?
A: Please let us know about your change in plans as soon as possible. If a service is cancelled within 48 hours of the visit, a 50% cancellation fee is charged for all remaining visits. Within 24 hours, full charge.
Q: Do your pet sitters accept tips?
A: You betcha!